Prepare and fulfill all amenity requests for VIP Players as well as general customers. Report all duplicate accounts on merge sheets. Reprint lost cards requested by the player/customer.Įdit existing player accounts with up-to-date personal information and demographics.Īdjust existing VIP Player accounts to reflect the correct level achieved and explain in detail level benefits and what is expected of the player to maintain levels or move up as well as the results of not maintaining current levels. Maintain knowledge of and promote all upcoming promotions and Casino events. Receive and resolve customer complaints from the Gaming Facility. Prepare direct mail pieces and make offers to high end players to promote return visits.Īssist in maintaining database for higher-level players.Įxtensive reporting and analyzing of high-level players to identify pursue and have day-to-day knowledge of player activity.Ĭomplete on demand reporting requested by senior and upper management.

Rate and track higher-level players for complimentary services. Maintain close communication with the Marketing Director, Players Service Manager, and Executive Host on the development needs of higher-level players.Īssist in development and implementation of incentives for higher-level players such as special services, outings and events. Maintain profiles of higher-level players to ensure all members of VIP Services staff know the players and how to serve them. Provide superior customer service to all gaming patrons to ensure a superior entertainment experience.ĭevelop a personal relationship with high level players and those that have potential of becoming a high level player by floor contact, keeping in touch by phone, letter and/or e-mail. VIP Services Host must maintain working knowledge of the day to day operation within the Island Club, Communicate closely with Island Club Supervisors, Coordinators and Hosts.Īssist with Island Club functions as requested by Island Club Supervisors or Coordinators. *HOURS: * FULL & PART TIME POSITION(S) HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS

Island resort and casino marketing